Conflict Management

Hafeez, M. (Muhammad)


In this course you will learn about the process of understanding interpersonal conflicts and selecting appropriate tactics and processes to address them. It involves implementing strategies to limit the negative aspects of conflict and to increase the positive aspects with the aim to enhance learning and positive organizational outcomes. Different dimensions regarding the assessment of the sources of conflict, the individual characters involved and their goals and the communication environment will be addressed in this course. How parties to the conflict must acknowledge each other's perspective, and assume an attitude of cooperation and participation in the management process. This course provides rigorous and explicit definitions for the variety of interpersonal conflict and the persons involved in conflict and it will conceptually describe the major forms of dispute resolution. It will introduce the concept of conflict diagnosis and some recurrent themes that have their origins in the social sciences. These recurrent themes will allow us to open our minds to new possibilities and to be receptive to some of the more radical forms of alternative dispute resolution.

Published by:

Virtual University of Pakistan (VUP)

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